Gary's Wine & Marketplace Return Policy

At Gary's Wine & Marketplace, we're committed to providing our customers with high-quality products and exceptional customer service. If for any reason you're not completely satisfied with your purchase, you may return the product under the following conditions:

1. Eligibility for Returns

We accept returns for all shipments sent within the United States.
Returns must be initiated within 30 days of the purchase date.
Both new and used products can be returned. Used products are eligible for return only if defective.
All returns must be accompanied by the original receipt or order confirmation email.

2. Defective Products

If you receive a defective product, we're happy to assist you with a return.
To initiate a return, please visit our website and follow the prompts to download and print a return label.

3. Restocking Fees
To help offset non-refundable transaction fees imposed by credit card processors, a 4% restocking fee will be applied to select returns processed via credit card. This fee applies only to non-defective, non-erroneous returns and will be deducted from the total refund amount. Returns made using cash are not subject to this fee.

Please note: No restocking fee will be charged for returns involving defective, damaged, incorrect, or otherwise unsatisfactory products, provided they are reported within a reasonable timeframe. All returns must comply with our general return policy, which may include time limits, proof of purchase, and product condition requirements. Items must be unopened and in saleable condition unless the return is due to a product issue. We appreciate your understanding, as these policies help us continue offering quality service and competitive pricing.